Responsible Gaming at ln999
Gambling should be entertaining, not stressful. ln999 provides every player in Bangladesh with the tools, information, and support needed to keep gaming enjoyable and within healthy limits. 21+ only.
At ln999, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that online betting and casino games, including cricket betting, slots, and live casino, should be a source of entertainment and excitement for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. When gambling stops being fun and starts causing harm, we want to be the first platform that helps you step back.
ln999 has built a suite of player-protection tools directly into the platform. These tools are available to every registered player at any time, free of charge, and without requiring any justification. We do not make it difficult to set limits or take a break — these protections exist for your benefit, and we encourage you to use them proactively rather than waiting until gambling becomes a problem.
The following tools are available in your ln999 account settings or by contacting our support team at [email protected]. All tools are free and can be activated immediately.
Set daily, weekly, or monthly deposit caps to control how much you spend on ln999.
Set a maximum play session duration. When the timer expires you are automatically logged out.
Voluntarily block yourself from accessing ln999 for a defined period ranging from 30 days to permanent.
Receive periodic pop-up reminders showing your session time and net win/loss so you stay informed.
Take a short break of 24 hours, 48 hours, or 7 days without fully self-excluding your account.
Request a full statement of your betting and deposit history at any time to review your gambling activity.
Deposit limits are one of the most effective tools for keeping gambling within your budget. ln999 allows you to set limits across three time periods. Here is how each one works.
Important: When you reduce a deposit limit, the new lower limit takes effect immediately. When you request to increase a limit, a mandatory cooling-off period applies before the higher limit becomes active. This asymmetry is intentional — it is designed to protect you from impulsive decisions made in the heat of the moment.
Self-exclusion is a voluntary tool that allows you to block your own access to ln999 for a defined period. During a self-exclusion period, you will not be able to log in, make deposits, or place bets. Any existing balance can be withdrawn before the exclusion takes effect. ln999 takes self-exclusion seriously: our systems are configured to prevent marketing communications from reaching you while you are excluded.
The following self-exclusion periods are available. Choose the period that feels right for your situation — there is no wrong choice when it comes to looking after your own wellbeing.
To request self-exclusion, follow the steps below. The exclusion will be applied within 24 hours of your request. If you require an emergency same-day exclusion, contact [email protected] immediately and mark your message as urgent.
- Log in to your ln999 account and navigate to Account Settings, then Player Protection.
- Select "Self-Exclusion", choose your desired exclusion period, and confirm your request.
- Alternatively, email [email protected] with the subject line "Self-Exclusion Request", your registered username, and the period you wish to be excluded for. Our team will confirm activation within 24 hours.
Most players gamble recreationally and responsibly. However, for some individuals gambling can become harmful. Recognising the early warning signs is the first step toward getting help. The following behaviours may indicate that gambling is becoming a problem.
- Spending more money on gambling than you originally planned or can comfortably afford.
- Chasing losses — continuing to bet in an attempt to win back money you have already lost.
- Gambling with money set aside for essential expenses such as rent, food, bKash transfers to family, or school fees.
- Lying to family members or friends about how much time or money you spend on gambling.
- Feeling anxious, irritable, or restless when you are not gambling or when you try to cut down.
- Neglecting work, study, family, or social responsibilities because of time spent gambling.
- Borrowing money — from friends, family, or financial services — specifically to fund gambling activity.
If you recognise any of these signs in yourself or in someone you know, we encourage you to reach out. Contact the ln999 support team at [email protected] or use the self-exclusion and deposit-limit tools in your account to begin taking back control. You are not alone.
ln999 has a zero-tolerance policy toward underage gambling. Players must be 21 years of age or older to register, deposit, and play on the ln999 platform. Age is verified during account registration and again at the point of withdrawal using government-issued identification documents. Any account found to be operated by a person under the age of 21 will be closed immediately and all funds will be returned to the payment source after deducting any bonuses or winnings generated.
If you share a device with younger family members in your household in Dhaka, Chittagong, or elsewhere in Bangladesh, we strongly recommend using device-level parental controls and ensuring that your ln999 account credentials are not accessible to minors. Never share your login details, and always log out completely after each session, particularly on shared phones or tablets.
Responsible gambling does not mean gambling less — it means gambling smarter, with awareness and intention. The following five habits will help you enjoy ln999 as the entertainment platform it is designed to be, whether you are placing a BPL bet, spinning slots, or playing live casino tables.
- Set a fixed entertainment budget for the week or month before you start playing — in BDT, using whatever amount you could comfortably spend on any other form of entertainment like cinema or dining out. Treat gambling as an entertainment expense, not an income source.
- Never chase your losses. Every bet is an independent event. Trying to recover a loss by wagering more is the most common pattern that turns recreational gambling into problematic gambling.
- Use the session timer tool in your account to set a hard stop on each play session. When the timer goes off, finish your current hand or spin and log out — do not override it.
- Keep gambling separate from your emotional state. Avoid logging into ln999 when you are stressed, upset, angry, or have been drinking. Decisions made in these states are rarely the ones you would make with a clear head.
- Balance gambling with other activities. If you find yourself thinking about ln999 games during work hours, family time, or when you should be sleeping, that is a signal worth paying attention to. Reconnect with other hobbies and social activities regularly.
If gambling has stopped being fun and is starting to affect your finances, relationships, work, or mental health, reaching out is the right thing to do. The ln999 support team is available around the clock to help you activate any player-protection tool, answer questions about your account, or simply listen. There is no judgment — your wellbeing matters more to us than your next deposit.
Email us at any time — day or night, Bangladesh Standard Time. Describe what you are experiencing, and our support team will respond with no judgment and practical next steps. All communications are strictly confidential.
[email protected]ln999 also encourages players who feel they need additional independent support to seek help from mental health or counselling services available in Bangladesh. Talking to a trusted friend, family member, or professional counsellor in your city — whether in Dhaka, Chittagong, Sylhet, or Khulna — can make a real difference.
Play Smart. Stay in Control.
When you are ready to enjoy ln999 at your own pace and within your own limits, explore cricket betting, slots, and live casino — all in BDT via bKash and Nagad. 21+ only.